Estimates & Additional Work
Estimates & Additional Work
Martin’s Lamp Repairs has over 15 years of experience within the lighting and lamp repair industry. We take great care when handling, transporting and working on customers’ lamps, chandeliers and light fittings.
Estimates & Additional Work
Estimates & Additional Work
Estimates & Additional Work
Where possible, we provide an estimate based on the photographs, videos and information supplied by the customer before receiving the item.
Once the light has been physically inspected, additional faults or work may become apparent that could not reasonably have been identified from photographs or videos.
Where additional work or costs are
Where possible, we provide an estimate based on the photographs, videos and information supplied by the customer before receiving the item.
Once the light has been physically inspected, additional faults or work may become apparent that could not reasonably have been identified from photographs or videos.
Where additional work or costs are required beyond the agreed work, we will contact you before proceeding.
Repair Times
Estimates & Additional Work
Electrical Safety
Our average turnaround time is approximately 10 working days.
Some repairs may be completed sooner. Others may take longer depending on the complexity of the work, workshop demand, availability of replacement components or other circumstances outside our reasonable control.
We will notify you once your light is ready.
Electrical Safety
Estimates & Additional Work
Electrical Safety
Where electrical work is carried out, we will repair and test the light as appropriate before it leaves our workshop.
We reserve the right not to carry out work that we believe would leave an item electrically unsafe or unsuitable for continued use.
Care & Liability
Collection, Return & Safe Places
Collection, Return & Safe Places
We take reasonable care to protect customers’ items while they are being transported, inspected, repaired and stored at our workshop.
Due to the age, condition, construction and sometimes fragile nature of lamps and light fittings, accidental damage or deterioration can occasionally occur despite reasonable care being taken.
Particularly wi
We take reasonable care to protect customers’ items while they are being transported, inspected, repaired and stored at our workshop.
Due to the age, condition, construction and sometimes fragile nature of lamps and light fittings, accidental damage or deterioration can occasionally occur despite reasonable care being taken.
Particularly with vintage, antique or previously repaired items, components and materials may already be weakened or deteriorated before work begins.
Nothing within these terms is intended to limit or exclude any rights or protections that cannot legally be excluded under UK consumer law.
Collection, Return & Safe Places
Collection, Return & Safe Places
Collection, Return & Safe Places
Where a customer asks us to collect an item from, or return an item to, a neighbour or designated safe place, the customer accepts the additional risks associated with leaving the item unattended.
Customers should ensure that any nominated safe place is secure, dry and suitable for the item.
Martin’s Lamp Repairs cannot accept responsibilit
Where a customer asks us to collect an item from, or return an item to, a neighbour or designated safe place, the customer accepts the additional risks associated with leaving the item unattended.
Customers should ensure that any nominated safe place is secure, dry and suitable for the item.
Martin’s Lamp Repairs cannot accept responsibility for loss, theft or damage occurring after an item has been left at a location specifically requested or authorised by the customer, except where responsibility cannot legally be excluded.
Photographs & Marketing
Collection, Return & Safe Places
Photographs & Marketing
We may photograph or record lamps, chandeliers, light fittings and related items before, during or after repair for record-keeping, marketing and promotional purposes.
Images may be used on our website, social media or other promotional materials.
Where appropriate, we may credit a customer, designer or business by name, company name, websi
We may photograph or record lamps, chandeliers, light fittings and related items before, during or after repair for record-keeping, marketing and promotional purposes.
Images may be used on our website, social media or other promotional materials.
Where appropriate, we may credit a customer, designer or business by name, company name, website or social media account.
We will not knowingly publish customers’ private personal information or use images in a misleading or defamatory manner.
Storage Policy
Collection, Return & Safe Places
Photographs & Marketing
Due to limited workshop space, customers should arrange collection or return of completed items promptly after being notified that their work is ready.
Items not collected within 3 weeks of notification may incur a storage charge of £5 per day.
Items remaining uncollected for more than 4 months after notification may, subject to applicable
Due to limited workshop space, customers should arrange collection or return of completed items promptly after being notified that their work is ready.
Items not collected within 3 weeks of notification may incur a storage charge of £5 per day.
Items remaining uncollected for more than 4 months after notification may, subject to applicable legal requirements and reasonable attempts to contact the customer, be disposed of or otherwise dealt with to recover storage space and any outstanding charges.
Acceptance of Terms
Acceptance of Terms
Acceptance of Terms
By booking a collection, dropping off or posting an item to us, or otherwise instructing Martin’s Lamp Repairs to undertake work, you acknowledge and agree to these Terms of Service.
Last updated: 22 August 2026
